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Our Available Packages

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Sharing 2 Hours
Sharing 4 Hours
Private 2 Hours
Private 3 Hours
Private 4 Hours
Mangrove Night Safari
Mangrove Kayaking
Island Hopping
Mangrove + Fun Fishing
Mangrove + Island Hopping
Jet Ski Tour Rookie Package
Jet Ski Tour Ruby Package
Sunset Cruise Premium
Sunset Cruise Standard

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Our Booking System

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Frequent Q&A

Got Questions? We’ve Got Answers!

How Can I Book a Tour or Activity?

You can book directly on our website by selecting your preferred tour and date. Once you complete the booking form and payment, you’ll receive an instant confirmation email.
Alternatively, you can contact us via WhatsApp for personalized assistance.

Do I Need to Book in Advance?

Yes, we recommend booking at least one day in advance to secure your slot — especially during weekends, holidays, and peak travel seasons in Langkawi.

Can I Walk In Without a Booking?

Walk-ins are accepted based on availability. However, advance booking ensures your spot and allows us to prepare your tour arrangements properly.

What Time Should I Arrive Before the Tour Starts?

Please arrive at least 30 minutes before your scheduled departure for check-in, safety briefing, and boarding procedures.

Who Can Join the Tour?

Our tours are suitable for all ages. Children must be accompanied by adults, and certain activities like jet ski rides have age or safety restrictions.

Can I Customize My Tour Package?

Absolutely! We offer customized group and private packages for families, friends, or corporate teams. Just let us know your preferences, and we’ll tailor the itinerary for you.

What Should I Bring on the Tour?

We suggest bringing:

  • Sunscreen, sunglasses, and hat
  • Comfortable clothes and footwear
  • Towel and extra clothes (for water activities)
  • Waterproof phone case for photos
How Will I Know My Pickup Time?

Our team will contact you one day or 1 hour before your tour begins to confirm pickup details. Please ensure your contact number is active and WhatsApp-enabled.

Are Meals or Refreshments Provided?

Some tours include light snacks or drinks, while others do not. You can check the “Inclusions” section of each package for full details.

Is Transportation Included?

Pickup and drop-off are available for selected areas in Langkawi. You can also add transport services upon booking or contact our team for custom arrangements.

What Happens If It Rains?

Tours usually proceed in light rain. However, in case of unsafe weather conditions, we may reschedule or offer alternative options for your safety.

Do You Offer Group Discounts?

Yes! Special rates are available for large groups, schools, or corporate events. Contact us for a custom quotation.

Which Payment Methods Do You Accept?

We accept major payment options including:

  • Online payment via credit/debit cards (Visa, Mastercard)
  • FPX online banking (local Malaysian banks)
  • E-wallets such as GrabPay, ShopeePay, Boost, Touch ‘n Go, and Atome
  • Manual bank transfer (upon request)

All payments are processed securely through our verified merchant gateways.

Can I Pay a Deposit and Settle the Balance Later?

Yes! Some packages allow partial deposits to secure your booking, with the remaining balance payable before the tour date. Please contact us to confirm deposit options for your selected tour.

Do You Provide Payment Plans or Installments?

Yes, installment options are available via Atome or selected banks’ installment plans (subject to approval). For large group bookings, custom payment terms can be arranged.

How Will I Receive My Payment Receipt?

Once payment is completed, you’ll automatically receive an email confirmation and digital receipt. Please check your inbox or spam folder, or contact us if you haven’t received it within 5 minutes.

Is My Payment Secure?

Absolutely. We use encrypted payment gateways (such as Billplz, Stripe, and 2C2P) that comply with international data security standards to protect your information.

Can I Get an Official Invoice for My Company?

Yes, we can issue a tax invoice or company receipt upon request. Please include your company name, address, and registration number when booking or contact our admin team directly.

What Should I Do If My Payment Fails or Times Out?

If your transaction fails, please:

  • Wait a few minutes and try again

  • Use a different card or payment method

  • Contact us at marketing@langkawiislandtour.com or WhatsApp +6018-284 2771 for manual booking assistance

 

Can I Pay on the Day of the Tour?

Walk-in or last-minute guests can make payment on-site, subject to availability. However, advance payment is strongly recommended to secure your slot.

Do You Charge Any Additional Fees?

No hidden charges. The total amount shown during checkout already includes all taxes and processing fees, unless stated otherwise.

What Currency Do You Accept?

All online transactions are processed in Malaysian Ringgit (MYR). For international guests, your card provider may convert it automatically based on your local currency exchange rate.

What Should I Do If I Need to Cancel My Tour?

If you wish to cancel your booking, please contact us via WhatsApp or email at least 24 hours before your scheduled tour. Cancellations made after this period are not eligible for refunds as arrangements will have already been made.

Can I Change My Tour Date Instead of Canceling?

Yes, you can reschedule your tour to another available date (subject to slot availability). Please notify us at least one day before your original tour date to make changes without penalty.

What Happens If I Don’t Show Up on the Tour Day?

If you fail to show up or arrive late without prior notice, your booking will be marked as a no-show, and unfortunately, no refund will be issued as the tour preparations and boat allocations will have been completed.

What Happens If the Tour Is Canceled Due to Weather?

Safety is our top priority. If weather conditions are deemed unsafe (e.g., strong winds or heavy rain), we may:

  • Reschedule your tour to another date, or

  • Provide a full refund if rescheduling is not possible.

Can I Get a Refund If I Cancel at the Last Minute?

Last-minute cancellations made less than 24 hours before the tour are non-refundable. However, if there’s a valid emergency (e.g., medical reason), please contact our team — we’ll review each case individually.

How Will I Receive My Refund?

Approved refunds are processed through the original payment method (e.g., online banking, credit card, or e-wallet). The refund process usually takes 3–7 business days, depending on your bank or provider.

Can I Transfer My Booking to Someone Else?

Yes, you can transfer your booking to another guest, provided you inform us in advance and supply the new participant’s details before the tour day.

What If the Tour Is Delayed or Shortened Due to Weather?

If the tour has to be shortened due to sudden weather changes after departure, we may offer a partial refund or discount voucher for future use, depending on the situation.

How Can I Cancel My Booking?

You can cancel by:

  • Replying to your booking confirmation email

  • Messaging us on WhatsApp (+6018-284 2771)

Am I Eligible for a Refund If I Cancel My Booking?

Refund eligibility depends on the time of cancellation.

  • Full refund: If canceled at least 24 hours before the tour

  • No refund: If canceled less than 24 hours before, or if you don’t show up on the day of the tour

Always contact us as soon as possible if you need to cancel or reschedule.

How Long Does It Take to Receive My Refund?

Once approved, refunds are usually processed within 3–7 business days.
Processing time may vary depending on your payment method or bank provider.

How Will I Receive My Refund?

Refunds will be returned via the same payment method used during booking — whether it’s credit/debit card, FPX online banking, or e-wallet.
You’ll receive a confirmation email once the refund is issued.

What Happens If My Tour Is Canceled by the Company?

If your tour is canceled due to bad weather, safety reasons, or operational issues, you’ll be offered:

  • A full refund, or

  • The option to reschedule to another available date

We always prioritize your safety and satisfaction.

Can I Request a Partial Refund?

Yes, in certain cases such as shortened tours or incomplete activities (e.g., bad weather interruptions), we may offer a partial refund or discount voucher for future bookings.

What If I Paid Through an Agent or OTA (Online Travel Platform)?

If your booking was made through an agent or platform (e.g., Viator, GetYourGuide, Klook, or TripAdvisor), you’ll need to request a refund directly through that platform.
We will assist by confirming the tour status from our side.

Can I Get a Refund If I Missed My Tour?

Unfortunately, no refund will be issued for no-shows or late arrivals without prior notice, as arrangements (boat, guide, transportation) will already have been made.

Are Refunds Available for Group or Private Charter Bookings?

For group or private bookings, cancellation policies differ based on package size and type. Generally, a 48–72 hour notice is required for any refund or date change.

What If I Paid a Deposit Only?

Deposits are generally non-refundable but can be used as credit if you reschedule your tour within 30 days from the original booking date.

Who Should I Contact About a Refund?

You can reach us easily through:

Our support team will check your booking details and process your refund request promptly.

Need help planning your Langkawi adventure? We’re just a call or message away.

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