Refund Policy

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Refund Policy

At Langkawi Island Cruises, we are committed to delivering exceptional service and unforgettable experiences. Please read our Refund Policy carefully before making a booking.

Cancellation by the Customer

  • Full Refund: Cancellations made 48 hours or more before the scheduled activity.
  • 50% Refund: Cancellations made between 24 to 48 hours before the scheduled activity.
  • No Refund: Cancellations made less than 24 hours before the activity or in case of no-show.

Cancellations Due to Weather or Unforeseen Circumstances

  • Langkawi Island Cruises reserves the right to cancel or reschedule activities due to weather conditions (e.g., high winds, lightning) or other factors beyond our control.
  • In such cases, we will offer:
  • An alternative date or activity (subject to availability), or
  • A full refund if no alternative can be agreed upon.

Refund Process

  • To request a refund, please contact us by phone or email, providing your booking details and reason for cancellation.
  • Approved refunds will be processed to the original payment method within 7–10 business days.
  • Third-party payment processing fees (e.g., credit card surcharges) are non-refundable.

Exceptions

  • Refund requests outside of the standard cancellation window may be considered on a case-by-case basis.
  • Supporting documentation (e.g., medical certificates, flight cancellations) may be required for exceptional refunds.

No-Shows

No refunds will be issued for participants who fail to attend the activity without prior notice.

Booking Amendments

  • Changes to bookings (e.g., date, time, number of participants) are subject to availability and approval.
  • Any additional charges or refunds arising from booking changes will be communicated and processed accordingly.

Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Agreement

By booking an activity with Langkawi Island Cruises, you agree to the terms of this Refund Policy. This policy may be updated periodically — please check our website for the most current version. Thank you for choosing Langkawi Island Cruises. We appreciate your trust and understanding.
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